Orders are sold by our reseller Polar Software, Inc. (merchant of record), and refunds go back through Polar to your original payment method, including any VAT or sales tax you paid.
We refund automatically when
- A report can't be built. For example, the account has fewer than 20 public posts, is protected, or X won't return its posts. You get a full refund to your original payment method, usually within a day.
- You were charged twice for the same report.
Ask us for a refund when
- your report didn't arrive within 24 hours of paying;
- the report is broken, incomplete, or clearly not what was described.
Email hi@jevcheck.app with the email address you paid with and the report link. We aim to reply within two working days. Approved refunds go back to the original payment method and usually show up within 5–10 working days, depending on your bank.
Cancellation rights
Reports are digital content that we start producing as soon as you pay. At checkout you ask us to begin straight away and acknowledge that the 14-day right to cancel under the Consumer Contracts Regulations 2013 ends once the report has been supplied. Disagreeing with a score isn't by itself grounds for a refund, because scores are model-generated opinions. Your statutory rights for faulty digital content are not affected.
Pro subscription
Cancel at any time from the Polar customer portal (linked in your receipt email) or by emailing us. You keep Pro until the end of the period you've paid for, and we don't charge again. We don't refund part-periods, except where the law requires it or the service failed.
See also the Terms.